Data Breach Preparation
Five out of six businesses claim they are prepared for a data breach, but only one in five confirm they have a properly documented and tested Incident Response Plan in place.1 This aligns to our experience with clients, which shows that there is very often a huge gap between being aware and being prepared.
TOP TIP: Our Breach Guide contains a link to a recent webinar presented by Clearview Consulting’s Customer Engagement Director. With real life examples and interactive features, you will get an immersive experience on this topic.
If you don’t have a breach plan, you risk burning time and money on the day a crisis hits. If you know who is doing what beforehand, you can slash the time wasted on discussion or giving responsibility to those who may be unqualified or unsuitable to lead you through the difficulties. We can work with you to make sure you have the right people in the right roles to manage an incident.
You’ll need to build a culture of responsibility, and train your staff to appreciate the risks of lax practice, shortcutting and resistance to change. If your business can show it is engaged with good data privacy practice, your customers and partners will trust you.
Yes, the headlines may show an effect on share price after a breach, but customers will care more about what you’ve done for them. Lose customer trust and you lose your customers. Lose your customers and you lose your business.
Your response team needs to be able to both deal with the incident and move quickly to reassure customers and partners. .
If a crisis hits, having a plan for the worst will help you be at your best.